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Supplier Evaluation & Performance Excellence, by Sherry R. Gordon
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Understanding supplier performance is vital to ensuring a well-functioning supply network. This how-to book will help you develop and implement an evaluation process to help you reduce costs, lower risk, and improve both the performance of your company and your suppliers.
This practical text includes examples of best practices that companies are using to evaluate suppliers and illustrates how to get beyond collecting data for the sake of data to achieving real results. It shows how to get at the meaning behind supplier metrics, and choose measurements that are meaningful both in the context of your goals and also for the supplier. Supplier Evaluation and Performance Excellence helps you get at the root causes of supplier problems that even suppliers may be unaware of and enable them to make high-impact improvements.
Many firms do not know where to begin in the supplier evaluation process, what ways would work best, or even what kind of results they want to get. They know that they should be measuring supplier performance, but may not understand why or what they would gain from it. This book is geared toward managers at two types of companies: those who know that they should be measuring supplier performance but do not know where to start, and companies who want ideas about how to improve or revitalize a current program.
Key Features:
-Details the business case for supplier evaluation; where to start; what to measure; how to develop an evaluation process; strategies and approaches to supplier evaluation; and how to get from performance measurement to performance improvement
-Categorizes the supply base to determine which suppliers to focus performance measurement on and what types of measurement is appropriate for different categories of suppliers
-Outlines a process for developing a supplier evaluation program from overall strategy to execution
-Discusses how to get from evaluation to action and presents supplier development approaches with examples of successful measurement strategies
-Illustrates different approaches to understanding return on investment and positioning strategies for supplier evaluation to get management support for the process
-WAV offers value-added supplier evaluation tools and templates including a supplier evaluation implementation plan template, a supplier assessment topics hierarchy, a sample scorecard, a list of common supplier performance metrics and their definitions, and more, available from the Web Added Value Download Resource Center at jrosspub.com
- Sales Rank: #577208 in Books
- Published on: 2008-04-07
- Original language: English
- Number of items: 1
- Dimensions: 9.26" h x .74" w x 5.99" l, 1.03 pounds
- Binding: Hardcover
- 256 pages
Review
Finally, there is a practical guide to managing supplier performance. This much-needed book is a must read for all executives and practitioners who are looking for ways to measure and improve the performance of their suppliers and reduce supply risk. --Charles Ballard, Supplier Development Manager, The Boeing Company
About the Author
Sherry R. Gordon is President of Value Chain Group, a supply management and performance excellence consultancy. She is a pioneer in enterprise measurement and process improvement techniques. After the acquisition of her previous company, Valuedge, she became Vice President, Supplier Performance at Emptoris, a leading provider of enterprise supply management software solutions. The Valuedge supplier assessment software became part of Emptoris software suite. Before founding Valuedge, she ran the New England Suppliers Institute (NESI), a non-profit organization focused on improving customer-supplier business relationships and on using lean enterprise practices to improve supplier performance. Sherry has worked for manufacturing and distribution companies as well as management consulting firms. She is a frequent speaker on enterprise performance improvement and supply chain topics. Mrs. Gordon has a B.A. from University of Michigan, an M.A. from Columbia University, and an MBA from Simmons Graduate School of Management.
Most helpful customer reviews
2 of 3 people found the following review helpful.
Finally....a book that addresses supplier performance from a process perspective!
By Sandra Gauvin
This book includes everything you'll need to know from a strategic and tactical point of view, that if followed will surely eliminate a majority of supplier issues. The book is easy to understand and provides you with thought provoking questions that you need to consider when developing or improving a supplier performance management program.
The book also provides you with some very useful resources that include:
- Presentation slides that demonstrate the value of supplier performance
- A scorecard template
- A worksheet that helps you determine what you should measure, and
- 43 supplier management metrics
Sherry Gordon just made managing suppliers easier!
10 of 10 people found the following review helpful.
A "recipe" for success ......
By R. Gregg Brandyberry
Through the years Supplier Performance Management has been much talked about but in reality few organizations have implemented a program which delivered meaningful reports and sustainable results. I remember in the late 1970's, when I was a young Quality Auditor at The Gates Rubber Co. I responsible for "Raw Material" quality and put in place a manual process and reporting system to look at acceptable material lots, timely delivery and prompt customer service that was marginally effective, not scaleable beyond a single site and only supported production materials. Thirty years later not much has changed albeit the introduction of technology that has potentially accelerated the delivery of meaningless and unactionable data ... until now.
Sherry Gordon has written the first comprehensive guide for organizations to develop and implement a Supplier Evaluation and Performance Excellence program (hence the book title)that really works. She's produced a masterful "recipe" for success.
Some of the practical features of the book includes:
- How to structure a Supplier Performance Management project, including roles and responsibilities and senior management support
- A complete project plan for an SPM implementation, including tasks, key decisions and challenges
- A supplier segmentation model specifically for supplier evaluation, including types of performance information to use by supply base segment
- Sources and types of supplier performance information for evaluating both direct and indirect suppliers
- A process for developing supplier performance expectations
- A hierarchy for developing a business measurement model
- How to choose metrics that are meaningful to your organization
- Pros and cons of different evaluation approaches
- Suggested supplier evaluation processes
- How to create a good supplier survey
- How to conduct a supplier site visit
- Specific tios on the "do's and don'ts" of giving supplier performance feedback
- How to create a process for supply risk planning
- How to develop a good supplier certification process
- How to plan and run a successful supplier conference
- How to conduct a successful supplier development process
4 of 4 people found the following review helpful.
A Comprehensive, Step-by-step Primer for Evaluating and Managing Suppliers
By Marcia A. Tarabori
Ms.Gordon has done an excellent job of providing an interesting and readable, step-by-step analysis of what it takes to properly evaluate suppliers and drive them to perform optimally. She has certainly met her goal of providing a book "to help guide firms in this journey." She starts out by telling us how to sell the Supplier Performance Management initiative and then takes us through every step including what a customer company must do to obtain optimum value from this effort. She makes it very clear that this is a process, not a project or an event. One must understand this going in or be destined to fail. I wish I had this book to read years ago, but in reading it I find it validated what I had to learn through years of working the process.
James Tarabori
Director of Purchasing-
North America
Caterpillar Inc.
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